MY HOME FOOD • CUSTOMER INFORMATION

Cancellation & refund policy

Effective 13 October 2026

Before your order is confirmed

An enquiry does not create a paid order. You may withdraw an unconfirmed enquiry without a cancellation charge.

Changes, pauses or cancellations

Request a change, pause or cancellation at least one day before the affected delivery. We will confirm whether preparation or procurement has started and explain any refundable amount, credit or unavoidable cost before finalising the change. A request alone does not confirm that a scheduled meal has been paused.

After preparation has started

Prepared food is perishable and cannot normally be returned for a change of mind. Cancellations after preparation starts may not qualify for a refund for the affected meal. This does not affect remedies for missing, incorrect, defective or unsafe food.

If we cannot fulfil an order

For a prepaid meal we cancel or cannot supply, we will offer a refund of the unfulfilled meal and its applicable delivery charge, or a credit if you prefer. We will not substitute a credit for a refund without your agreement.

Food and delivery issues

Contact 9050221667 / 7302845577 or info.myhomefood@gmail.com as soon as possible with your name, delivery date, order details and a description of the problem. Photographs can help but do not replace a fair review. We will assess the issue and confirm an appropriate replacement, credit or refund.

Unused subscription balance

If you wish to discontinue, we will reconcile completed meals, confirmed delivery charges and any agreed costs, and confirm the treatment of the unused prepaid balance. We do not automatically forfeit all unused subscription payments.

Refund processing

We confirm the approved amount and processing timeline with you in writing. Refunds are normally returned through the original payment method where available; banking or payment-provider processing time may apply. Contact us if an agreed refund is delayed.